How can we assist you?

We're always happy to help you with your problems and questions. Here at Magis Asset Management, we will always try our best to keep our service level as high as possible.

On this support page, you will find the most Frequently Asked Questions. Please, see if you can find the answer to your question here first before you contact us. Below there, you can find information about planning viewings, downloadable manuals and a contact form which you can fill in to contact us through email. If you fill this in, instead of sending an e-mail, your question will arrive at the right department immediately!

Frequently asked questions

Don't worry, we understand this is annoying. But we are always ready to help you. If it is not urgent, feel free to send us an email with your name, property number and the expected time you can be at your home. This way we can prepare the lockout procedure and make sure you can get back in as soon as possible.

However, if you need or want to go back into your home immediately, don't hesitate to call us. We do our best to serve you as quickly as possible. Although we cannot guarantee how long it will take us to arrive on site, you can rest assured that we will do everything we can to help you as quickly as possible.

You can call us on the following number: +31 (0) 88 - 178 00 00. The costs for the lockout are as follows:

  • Lockout during office hours (Mon-Fri 9:00-17:00): € 25,-
  • Lockout outside office hours & on national holidays: € 175,-

Please note that we work with special iLoq locks on some complexes, which we can program remotely to let you in again.

Breaking locks, for example by calling a locksmith independently, results in extra costs for replacing the lock/cylinder.

Do your neighbors cause a disturbance with, for example; loud music, smoking or garbage in front of the door? This is how you come out together!

Have a conversation with your neighbors
It is important that you first talk to your neighbors yourself. Maybe they don't know they are causing a nuisance. Remain calm, kind, and show understanding of each other's situation. Doesn't this help? Then go through the next step.

Report nuisance
Is a good conversation not helping? Then you can report the nuisance to us. We will look for a suitable solution.

Are you a resident and do you have a complaint? We are happy to solve it as quickly as possible so that you can live carefree again. Report your complaint via form at the bottom of this page, and we will get to work for you as soon as possible.

Are you not a resident, but do you experience nuisance from one of our locations? Even then we are happy to help you. Let us know, our contact details can be found at the bottom of this page.

Don't worry, we can help you with this. Please send us an email or call us and we will arrange a new key for you. The cost for a new home key is € 100. The costs for the key to the meter cupboard or letterbox are € 25,- and these costs must be paid within 2 days.

Renting a home has never been easier. Our website ensures that you will never have to scan or print your documents, super simple.

See the steps below to see how it works:

  • Take a look at our available properties and book the property you would like to rent.
  • When booking, you provide the basic information.
  • Our Rental and Hospitality team will review and accept your booking if you meet the requirements.
  • You will then receive an e-mail with a login code, which you can use to enter our online booking portal.
  • Fill in your other information in the booking portal and upload a photo of your passport and proof of study (if you are a student), or your 3 most recent pay slips (if you are not a student). We need this information to be able to check whether you are eligible for the property and to draw up your rental agreement.
  • If all information is correct, we will draw up a rental agreement and send it to you via email.
  • Read your rental agreement carefully and see if there are any errors in your information.
  • You can then digitally sign the rental agreement in the booking portal, where you can log in with your personal code. The link for signing your rental contract remains valid for a maximum of 48 hours.
  • After we have accepted your rental agreement, you are done. Now we can make a check-in appointment together!

In most cases the appointment will take place on the first day of the new month. However, if this day falls on a weekend or a National holiday, we will schedule the appointment on the next working day. We cordially invite you to make an appointment on location, where we will explain everything about the complex and your home. After check-in, you can immediately view the report in the tenant portal.

We schedule the inspection on the last day of the month between 9:00 AM and 11:00 AM. However, if this day falls on a weekend or a national holiday, we will schedule the check-out on the last working day prior to the weekend or holiday. We would like to emphasize that any cleaning or repair costs that still arise from the check-out will be deducted from the deposit. The minimum cleaning costs for a final inspection are € 50 excl. 9% VAT. After check-out you will no longer have access to the tenant portal, but we are happy to send you the check-out report by e-mail.

The government collects taxes and duties, which are not considered service charges. This means that the landlord does not offer any services in exchange for these payments. The municipality in which you rent will send you an annual assessment for waste collection charges, water board charges and sewage charges.

If you have a low income, you may be eligible for remission of certain taxes and levies. On the website of the municipality where you rent, you will find information about which taxes and levies apply and how you can apply for a remission.

If you are going to rent, rent allowance can help you save money. To be eligible for rent allowance, you must meet a number of criteria and be 23 years or older. You can make a test calculation yourself to see how much housing allowance you are entitled to.

When completing the application for rent benefit, you state the basic rent per month, as well as the service costs. Because you can enter a maximum of €12 per service charge category for rent allowance, you can enter the following:

  • Cleaning costs common areas: € 12,-
  • Energy costs common areas: € 12,-
  • Costs caretaker: € 12,-
  • Costs for common and recreation areas: € 12

You can apply for rent benefit directly from the tax authorities. Please note that this site is only available in Dutch.

Residents who live in a Shared Living Hub, which is a non-self-contained accommodation, are not eligible for rent allowance.

Rental requirements vary by complex where you may want to live. If you want to live in a student complex, you must be able to prove that you are a student through an admission letter from your school. As for your financial situation, it is enough to know your source of income. If you want to live in a complex for starters (such as The Wing & De Wester), we ask for your three most recent payslips.

Paying the rent may differ depending on whether you have a Dutch or foreign bank account. Residents with foreign bank accounts must transfer the rent monthly before the first day of the following month to the bank account of the complex in which they live, as stated on the monthly rental invoice. Any additional costs for international transfers must be paid by the renter. Tenants with a Dutch bank account can request a direct debit to pay the rent.

If you want to cancel your rental contract before it starts, we will charge you for this. If you do this within a month before the start of the rental period, we will charge € 500. Beyond that, the costs are € 250. If possible, these costs will be deducted from your already paid deposit.

Would you like to stay informed about our housing offer and are you a student, starter aged 16 or older? Then register with us as a home seeker. The most recent offer will be posted on our website on Wednesdays and Fridays around 11:00 am.

We use the points system of the government when determining the maximum rental price of a home. This system assesses various aspects of the home, such as the surface area and the energy label, and also includes the WOZ value in the calculation. In this way we always ensure a fair rental price for your home.

Two weeks before you leave your home, we will visit you for a pre-inspection. During this inspection, we will discuss with you which work is required to prepare the house for the new tenant. As a tenant, we also give tips to minimize the costs for any repairs and cleaning at check-out. The pre-inspection report can be found in the tenant portal and will also be sent separately by e-mail.

We adjust the net rent (the basic rent without service costs) every year. The government determines the maximum percentage by which the rent may increase. You will receive an e-mail from us with the new rental price before May 1st. The adjustment of the rent always takes effect on July 1st.

Before you check in, we ask you to pay a deposit of at least one month's rent, including extra costs such as furniture rental, service and energy costs. At the end of the rental contract, we will refund the deposit or the remaining amount, less any damage and cleaning costs.

In order to refund the deposit, we need proof of deregistration from the municipality. If you want to get back as much of the deposit as possible, it is important that you clean the house properly upon final delivery and that you handle the Magis furniture with care.

We aim to get you back as much of the deposit as possible. to pay! Please note that we need proof of deregistration of the property from the municipality before we can return the deposit.

If the property you wish to rent is not currently available on our website, or if no other options are available in the city, we have currently rented all of our properties. Although we unfortunately do not have an official waiting list due to the high demand for our properties, it is best to check our website regularly, as availability can change daily!

Especially on Wednesdays and Fridays around 11:00 am it is worth keeping an eye on our website, because we then post the most recent housing offers online.

If something is broken, you can submit a repair request online in a few easy steps. Click here to report a repair in the service portal, or click “Maintenance Portal” in the navigation bar of this page. You can log in with the data you received from us in the email for the “Bloxs” portal. If you have not received this information, please send us an email.

Here you can easily see which repairs you have reported and what we are currently working on. This applies to both repairs in your own home and in the general areas (provided that these have been reported by the resident himself). To ensure that we can start resolving the problem as quickly as possible, we recommend that you use our service portal instead of sending an email.

We as a landlord are responsible for carrying out major maintenance, such as exterior painting and the replacement of a central heating boiler. As a tenant you don't have to worry about this. Minor repairs and daily maintenance are your responsibility, such as changing a toilet seat or replacing a light bulb.

When renting a furnished home, the costs for the furniture are added to your monthly rent. This amount is stated in the cost overview. Our student residences are fully furnished, but some of our complexes can also be delivered empty. Check the page of the property you want to rent to see what is included in the rental price and how the property will be delivered. If you want more information about a specific property, please read the description carefully.

We understand the joy pets can bring, but you must get written permission from the landlord before bringing one home.

We attach great importance to sustainability and would like to contribute to a better world. That is why we would like to share some tips with you to help us with this:

  • Turn off electrical appliances when not in use.
  • A normal indoor temperature in the Netherlands is about 20°C.
  • Set the heating to 17°C in winter when you are not at home.
  • Separate your waste (plastic, paper, kitchen/green waste and residual waste).
  • Don7#39;t leave the tap and shower running unnecessarily.
  • Recycle empty batteries.

It is important to us that the studio looks neat, tidy and cozy when you move in. We encourage you to add your own items to make the home even more beautiful, such as picture frames that you place instead of hanging, plants or other fun accessories. This way you can easily give a personal touch to your new home.

We would like to point out that it is not allowed to drill into walls, partitions, doors or floors.

To ensure a healthy environment, smoking (including e-cigarettes) is prohibited inside the buildings and homes. Renters are responsible for any damage caused by smoking at the end of the rental period.

Smoking is permitted outside, but please dispose of your cigarette butts in the designated bins.

With us, the level of the service costs differs per complex and is determined annually on the basis of estimated costs for services and supplies such as water, internet, TV, cleaning of common areas, garden maintenance and maintenance of furniture in the common areas.

The advance amount for the service costs is determined according to the rules of the rent assessment committee and can be adjusted annually if the actual costs are higher than the advance amount. At the end of the year, the actual costs will be settled with the advance amount and you will receive a statement. If you have paid too much, you will be refunded the overpaid amount and if you have paid too little, you will receive a separate bill.

If you move, you will receive a settlement of the service costs no later than six months after the end of the calendar year in which you move. The service costs are only calculated over the months in which you have rented the property.

In most of our complexes, each home has its own router with private internet (wireless and fixed). However, there are a few exceptions. View the page of the house to see if internet & TV are included in the house!

You are always free to contact us! Send us a message using the form at the bottom of this page, or call us during office hours (Monday to Friday from 09:00 to 17:00). We are ready to help you!

Our phone number: +31 (0) 88 178 00 00.

On our website you can easily register for a specific property as soon as it is available. After completing the application form you will immediately receive a confirmation email, indicating that your application has been received and is being processed. We will carefully review your application and send you a final confirmation later. Rest assured, we're doing our best to make sure the process runs as smoothly as possible.

Our booking portal is exclusively accessible to people who have booked their home through our website. The Rental & Hospitality Team will carefully review your booking before granting you access to the portal. But don't worry, if your booking has been approved, you will soon receive an email with a login code and clear instructions so that you can get started quickly. We do our best to make the booking process as easy as possible for you.

Didn't receive a code? Please check your spam/junk email. If you haven't received the code in there either, please contact us.

Is your code not working? Send us an email. We will review your booking and send you a new code.

Incorrect data entered? Unfortunately, you cannot change this information yourself. If you want to correct incorrect information, please send us an e-mail and we will correct it for you.

Want to schedule a viewing?

If you want to view an apartment in De Wester (Den Bosch) or The Wing (Amersfoort) to see if you want to rent it, you can request a free viewing with our rental team. One of our colleagues will then give you a tour of the building in question and show you available rooms.

Keep in mind that these viewings must be planned in advance! Never go to the building for a viewing without clear confirmation from our rental team. If you have planned a viewing but run late or want to reschedule, please call our general number as soon as possible to inform us.

To schedule a viewing, please fill in the contact form on the bottom of this page and select 'I would like to schedule a viewing' as category of your question. It is not possible to schedule a viewing for a complex other than De Wester or The Wing.

Download manuals

Every apartment/studio comes with some pre-installed appliances. Manuals for these appliances can be downloaded via this page. Unless otherwise stated, all of these manuals apply to all of our complexes.

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